Question 1

Where is The Cocoon located?

Accepted Answer

The Cocoon is in Amélie’s house in Hurdon, in New Plymouth. Upon booking, you will receive the exact address via email.

Question 2

Do you take walk-ins?

Accepted Answer

No. Services are by appointments only. You can book online here.

Question 3

Is my session going to be with Amélie?

Accepted Answer

Yes. I work alone so any service booked through me, will be with me.

Question 4

I suffer from allergies, can I still book a service?

Accepted Answer

Yes, you can!
During the booking process, you will receive a link to a form to fill in. This form includes a space to list your allergies.
I will then do my absolute best to closely review products and ingredients to use only products that are safe for you.
However, if you’d prefer to do a patch test of the products, please send me an email via the contact form or text/DM on Instagram so we can book a time for you to come in and do just that.

Question 5

Can I bring my own makeup and skincare?

Accepted Answer

Yes, you can!
I will take photos of your products and in your follow-up, I endeavour to find a clean beauty alternative for when you run out and need to repurchase.

Question 6

Is The Cocoon wheelchair accessible?

Accepted Answer

To my deepest regrets, I have to work with how the house was built. The driveway is very steep and the toilet room isn’t big enough for a wheelchair but there is a grab-bar being installed.

Although steep, the driveway can be used as a ramp and all the services take place on the ground floor.
There is space in the main treatment room for a wheelchair to manoeuvre.
If this is you, please get it touch to talk about how I can provide my services if you’d like to book

Question 7

Can my baby or toddler come with me to my appointment?

Accepted Answer

As a mum myself, I know how hard it is to carve out time, for selfcare. This is why babies are always welcome. I just need to be notified so I can factor in a bit more time and make sure I can bring the portacot and the baby rocker out.

For mobile babies, please do let me know at the earliest so I can make sure the floor is choke-hazard free and cord-free etc...
I am however not liable for your child’s safety during your appointment.

For makeup services, I would recommend that you have someone else to come with you to you appointment to entertain your little one for you.

For massage services, I would recommend that if you have a mobile child, you find someone to either come with you to look after your child during you massage OR, even better, find someone who can look after your child someplace else during your massage. The Local’s café, basically around the corner has a great kid’s section with a busyboard, kids books, reading corner etc...

Question 8

I need to cancel my appointment, what do I do?

Accepted Answer

Upon booking, you pay a non-refundable deposit.

If you’re cancelling 48 hours before your appointment and you have already paid in full, I will reimburse you the price of the service, minus the deposit you paid. As per my terms and conditions.
If you’re cancelling less than 48 hours before, no refund is available. I am however human and I do my best to be accommodating. If this is you, please send me an email to see if we can reschedule rather than cancel so you don’t lose your money.

Question 9

Why is the cancelling timeframe 48 hours?

Accepted Answer

I am a solopreneur and my services are available by appointment only.
48 hours gives me a chance to reach out to customers on my waitlist to try to fill in the gap left by a cancelled appointment.

Question 10

I am running late to my appointment, what do I do?

Accepted Answer

Running late happens. I expect you to notify me as soon as you can via text message. But please, drive safe. Don’t text and drive!
If you’re a mum of children under 10 years old, please let me know when booking your appointment. As I am a mum myself, I know how hectic getting out of the house can be so I take this into consideration and do my best to not have back to back appointments to not take away from the quality of the service you have booked.

Question 11

I need to reschedule my appointment, what do I do?

Accepted Answer

Life happens and sometimes we need to reschedule.
The policy is 48 hours’ notice to reschedule.
However, if you need to cancel because you can’t find childcare but the current health of your child is ok, send me a text and I’ll see how I can accommodate you. I know how hard it is as a mum, to carve out time for self-care.

You are allowed to reschedule an apopintment up to 3 (three) times.

Question 12

My products contain ingredients that are on your No-go list, can I still bring them?

Accepted Answer

For facials and makeup services, yes, you can. I will use them on you, using a brush to apply them.
However, for massage services, no, as I use a specifically chosen oil, free from artificial fragrance.

Question 13

My products contain ingredients that are on your No-go list, do I need to throw my products out to replace them with clean beauty?

Accepted Answer

My first answer is no.
Try to use them up and then replace them with a clean beauty option. Over-consumption is a huge environmental issue so we can all do our bit to minimise it!
However, if you’re going through peri-menopause or hormone therapy, have a chat to your GP about your concerns.

Question 14

Is there a toilet for customers to use?

Accepted Answer

Yes, there is a toilet for clients to use.

Question 15

Are price GST included?

Accepted Answer

Yes, all prices are GST inclusive, unless specified otherwise

Frequently Asked Questions

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